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Conflict Management
Conflict is a fact of life and the costs of conflicts are well-documented: high turnover, grievances, absenteeism, litigation, dysfunctional teams, poor engagement and low productivity. Well managed conflict can be a force for positive change. The understanding and management of conflict impacts every area of work - project management, leadership, teams, communication, sales, budgeting, strategic planning etc.
Using Relationship Awareness theory, this workshop will help participants to identify the source of their conflict and manage it more effectively. These tools are unique among conflict management tools because they assess individuals’ motivational values. They get at the reasons behind conflict behaviours and show how those reasons connect to an individual’s motivational values when things are going well.
Dealing with difficult people implies that it is actually the other people who are difficult to deal with. The surprise for many participants on this workshop is that it may actually be their own perception of the other person that makes them difficult to deal with.
Core Learning Objectives
- For participants to understand their own motivational values and those of others which drive behaviour
- To understand why conflict occurs and how this links to our motivations
- To understand different people with different motivations have different conflict triggers and what those triggers are and how to avoid them
- Learn the difference between unwarranted and warranted conflict
- Be able to reframe and prevent unwarranted conflict and manage warranted conflict so as to restore self worth in others
- Understand the three stages of conflict
- Identify their own conflict sequence
- Learn to recognise the signs when others are in conflict
- Learn how to resolve conflict at stage one before any damage to the relationship is done
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Learn how they are perceived by others and have a chance to discuss conflict with other team members in a non-threatening way
What it Can Deliver
This programme can impact at a number of levels and areas depending on your requirements and we would work in partnership with you to design and deliver a tailored session. To find out more about the typical features this programme can deliver click here.
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